Tagged - ads

The Role of Ads in the Outrage Machine

Advertising, which you would think would be designed to be attractive to you, actually is bad for you, perhaps is even making you ill. And, most surprising and more...

The Omnichannel Playbook

Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
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​The Omnichannel Playbook – Phases 1-3

Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy.​

The Omnichannel Strategy Playbook Template

Build an actionable omnichannel execution plan using this strategy template
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