Build an actionable omnichannel execution plan using this strategy template
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Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy.
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Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
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An overview of the key drivers that impact customer experience as well as a structured approach to elevate CX within a retail bank.
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Identify opportunities and risks, analyze changes in the vendor space, and examine Info-Tech’s door lock access technical architecture and IT/OT hand-off operating model to...
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Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of...
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Marketing & Advertising Personalizing the Experience Trend Report
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After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block’s departure, Gavin Patterson’s...
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Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and...
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Use this guide as a reference for candidate experience best practices and for action steps to implement them.
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