Tagged - CX

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The Omnichannel Playbook Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
The Omnichannel Playbook – Phases 1-3 Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy.
The Omnichannel Strategy Playbook Template Build an actionable omnichannel execution plan using this strategy template
Salesforce Finishes FY20 on a Stellar Note and Increases FY21 Revenue Guidance After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block’s departure, Gavin Patterson’s...
Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and...