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ECM success does not come out of the box with an ECM solution. Concerted efforts are required on an ongoing basis to establish, enforce, and improve standards and best...
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Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.
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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you:
- Craft a project charter for service desk outsourcing.
- Create an outsourcing RFP
- Outline strategies to build a long-term relationship...
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Use this storyboard to understand the AI knowledge management landscape, prioritize your use cases, and navigate key trends, vendor types, and evaluation criteria to make a...
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Use this tool to document your most important use cases and technical needs, structure vendor conversations, and ensure all responses align with your organization’s KM...
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Use this tool to guide vendor demonstrations around your real-world scenarios, keeping the focus on capabilities that matter most so you can assess solution fit more...
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The goal of this guide is to provide a structured, outcome-focused approach to evaluating AI knowledge management platforms. It is tailored for IT leaders, knowledge...
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