SMMPs reduce complexity and increase the results of enterprise social media initiatives. SMMPs integrate with a variety of different social media services, including...
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The Social Media Opportunity Assessment Tool is designed to identify achievable goals in three social media target areas: sales, marketing, and customer service.
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A social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone on...
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Use this template to document your vision, goals, and approach to communication and collaboration systems.
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The Social Media workshop provides clear, measurable improvements to your social media strategy,
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Focus on creating a streamlined set of tools that users need and want. Shape demand for these supported tools by engaging with end users long after the initial deployment.
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Use this template to document the requirements for your Enterprise Communication and Collaboration System.
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Use this template to document the communication and collaboration tools that exist in your environment.
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This tool precisely determines and prioritizes the digital channels that your organization should and will pursue. It then identifies the IT capabilities that your...
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This storyboard will help you improve your approach to collaboration services.
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