Tagged - omnichannel

Develop an IT Strategy to Support Customer Service Storyboard

The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...

The Future of Casino-as-a-Platform

This strategic foresight trends report provides a high-level analysis plus insights and recommendations on trends and their respective technologies on the casino floor that...

Vendor Landscape Storyboard: Self-Service Kiosks

Understand the self-service kiosk software space. Understand self-service kiosk systems, their capabilities, and their limitations.

Build a Market-Ready iGaming Strategy

Develop an iGaming strategy that can balance risk and return, leveraging iGaming value chains and the technical architecture to identify what technologies to embrace,...
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Vendor Landscape: Self-Service Kiosks

A dedicated commitment to kiosk technology and service will achieve positive customer experiences that will pay dividends in the long run through increased customer...
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The Future of Omnichannel Retail – Executive Brief

Read this concise Executive Brief to learn about the six key trends that will help drive retail digital transformation and how omnichannel affects all functions of an...

The Future of Omnichannel Retail – Trend 3: Social & Metaverse Commerce

Learn about the Social & Metaverse Commerce trend and the drivers enabling retail digital transformation.

The Future of Omnichannel Retail – Trend 2: Digital Experiential Era

Learn about the Digital Experiential Era trend and the drivers enabling retail digital transformation.

The Future of Omnichannel Retail – Six Trends

This strategic foresight trends report highlights the consumer touchpoints, critical components, key functions, tools, and technologies that are currently trending in the...

The Future of Omnichannel Retail – Prioritization & Alignment

Determine which retail digital transformation technology initiative your enterprise should prioritize and align its benefits to your enterprise goals.
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