Tagged - omnichannel
Types of Content
The Omnichannel PlaybookAlign your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer... |
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The Omnichannel Playbook – Phases 1-3Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy. |
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The Omnichannel Strategy Playbook TemplateBuild an actionable omnichannel execution plan using this strategy template |
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Develop an IT Strategy to Support Customer Service StoryboardThe acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the... |
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